![]() ![]() ![]() How to turn on notifications for Windows 10: These stacked notifications become a defacto call log. If one clicks "Clear Contact" too quickly then the Caller ID lost. While the CCP (the agent soft-phone window) does not include a call log, the notifications that stack up, if enabled, contain the caller ID. one might need to write it down, then continue taking or making calls. If you turn these on the for browser being used (example given is for Chrome), then your computer will better notify you for any inbound call, even if the ‘agent’ window was hidden.Ĭall Log: If one doesn't click "clear contact" the caller ID of the most recent caller is retained. Luckily both Mac OS and Windows have built in notifications. This can make it difficult for the agent to click the ‘answer’ button in time. One potential problem with using a browser window for the agent’s softphone is that the window can get obscured under other windows. Amazon supports the Chrome and Firefox browsers for basic use. Audience: Programs using Amazon AWS Connectīackground: Amazon’s Connect is accessed via a web browser. ![]()
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